c4obaji collects only the account and transaction data needed to run your wallet, process payments through Rocket, Upay and Bank Transfer, and keep your session active across devices. This policy sets out exactly what we hold, how we use it and what choices you have — with access and eligibility subject to your local law and eligible regions.
Account data handled with care
Rocket, Upay, Bank Transfer context
Device continuity across screens
Your rights, clearly stated
POLICY POSTURE EXPLAINED
How c4obaji Handles Your Information
When you open an account, we collect the details you submit during registration — name, contact information and the wallet identifiers you link for payments such as Rocket, Upay or Bank Transfer. We also collect session data: device type, browser, IP address and pages visited. This data serves three purposes: verifying your identity before a transaction clears, maintaining your session so a game started on mobile continues cleanly on desktop, and resolving any support request you raise. We do not sell your data to third parties. We share it only where a payment processor requires it to complete a Rocket or Bank Transfer transaction, or where applicable law in your eligible region requires disclosure. Data shared with processors is limited to what that specific transaction needs — no more. We retain account records for as long as your account is active and for any period required under the laws of the region where your account is registered. When you close an account, you can ask us what records are retained and under which obligation. Use the contact route in the Support section below to make that request. All data practices described here depend on your local law and eligible region.
Rocket payment identifiers held only for transaction processing
Upay wallet data linked at your request, removable on written notice
Bank Transfer records retained per regional legal requirement
Session device data used only for continuity and fraud checks
WHAT THIS COVERS
Where This Policy Applies and What It Does Not Cover
This policy applies to data collected directly through the c4obaji site and account system. Four distinct areas define its reach. Some things fall clearly inside it; others sit outside and are governed by separate terms or third-party rules. Knowing the boundary helps you understand where to direct a question about your data.
Account Access
Login credentials, email address, device records and session tokens created when you sign in all fall inside this policy. We hold these to keep your account secure and your session continuous across screens.
Transactions
Payment records linked to Rocket, Upay and Bank Transfer are covered here for the portion processed through our wallet system. Once a transaction reaches the payment processor's own network, that provider's privacy terms apply.
Site Content
Browsing data — which pages you open, which game lobby sections you visit — is collected in aggregate to improve navigation. This data is not linked to your name unless you are signed in and a support request references it.
Third-Party Services
External links, game studio content served by PlayStar, Habanero, Bigtime Gaming, Joker or Microgaming, and any wallet app you open outside our site are governed by those parties' own policies, not this one.
ACTIONS YOU CAN TAKE
Your Practical Rights Under This Policy
You have several concrete actions available at any time. You can request a summary of the personal data we hold against your account — submit that request through our support email and we will respond with the categories of data held and the basis for holding each. If any detail is wrong, such as a linked wallet number for Rocket or Upay entered incorrectly, you can ask us to correct it; the same email route handles corrections. If you want to know how long a specific record will be kept, ask and we will tell you the retention basis — whether it is your active account status, a legal obligation in your eligible region, or a transaction dispute window. You can also ask us to stop using your data for any purpose beyond what is strictly required to maintain your account, subject to applicable law. We cannot honour a restriction request that conflicts with a legal retention requirement, but we will tell you clearly which requirement applies. Every one of these actions starts with a written request to our support team.
Review Your Records
Send a written request to our support email to receive a summary of account data categories we hold and the legal or operational reason for each.
Correct Account Details
If a wallet identifier, contact email or name record is wrong, raise a correction request. We will update it once identity is confirmed through your signed-in account.
Raise a Data Question
Questions about retention periods, third-party sharing or how a specific transaction record is classified can all be directed to our support team in writing.
Request Restrictions
Where local law in your eligible region allows it, you can ask us to limit how we use your data beyond core account and transaction functions. We will confirm what is and is not possible under the applicable requirement.
CONTACT OUR TEAM
How to Reach Us About This Policy
All privacy-related requests are handled through the support routes published on the c4obaji site. Use the route that matches your question — written requests for data access or correction, live chat for urgent account queries. We do not publish support hours or response-time commitments we cannot verify, so check the contact page for the current routes available to you.
Support Email
Send written data requests — access, correction, retention questions — to the email address published in the site's contact section. Include your registered account identifier so we can locate your records.
Live Chat
Open the live chat widget from any signed-in page for account-specific questions. If your query requires a formal written response, the chat agent will direct you to the email route.
Account Help Page
The help section inside your signed-in account lists the current support routes and any updates to contact methods. Check there first if the routes above have changed since you last visited.
DATA HANDLING DETAIL
Security, Cookies, Retention and Policy Changes
We apply standard account-security measures to the data we hold — access to personal records is limited to the staff and systems that need it to process a payment or resolve a support request. This section covers the four operational areas most visitors ask about.
Cookies and Session Data
We use cookies to keep you signed in, remember your device and maintain your session across pages. You can manage cookie preferences in your browser settings, though disabling them may affect how your account loads on return visits.
Account Security Measures
Access to your account record requires your login credentials. We do not store payment PINs or wallet passwords — those remain with Rocket, Upay or Bank Transfer under their own security terms.
Retention Periods
Active account records are kept while your account is open. After closure, records are retained only where a legal obligation in your eligible region requires it. We will tell you the specific basis if you ask.
Policy Updates
When this policy changes in a way that affects how we use your data, we post the updated version on this page. Continuing to use your account after a posted change means you have seen the update — check this page periodically.
POLICY FAQ
Frequently Asked Questions About This Policy
These are the questions we hear most from account holders about how their data is handled at c4obaji.
What personal data does c4obaji collect when I open an account?
We collect the name, contact details and wallet identifiers you submit at registration, plus session data such as device type and IP address. We use this to verify your identity, process payments and keep your session continuous across screens.
Is my Rocket or Upay wallet number stored after a transaction?
Your wallet identifier is held in our system to match future transactions to your account. If you want it removed, raise a written request through support. We will confirm whether removal is possible given any open transaction or legal retention requirement in your eligible region.
Does c4obaji share my data with anyone outside the platform?
We share data only with payment processors — such as those handling Rocket or Bank Transfer — when a transaction requires it, and only to the extent that transaction needs. We do not sell your data or share it for marketing purposes with third parties.
How do I request a copy of the data held on my account?
Send a written request to the support email listed in the contact section of the site. Include your registered account identifier. We will respond with the categories of data held and the basis for holding each, in line with applicable law for your eligible region.
What happens to my data if I close my account?
After closure, we retain only what applicable law in your eligible region requires. You can ask us at any point what specific records are kept and under which legal basis — use the support email route to make that request in writing.
How will I know if this privacy policy changes?
We update this page when the policy changes in a way that affects how your data is used. Check this page periodically, particularly before making a significant account or payment action, to see the version currently in effect.
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